bet20 Privacy Policy

1 Introduction

bet20 ("bet20," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the bet20 online gaming platform at bet20.club (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register an account, access the Platform, or interact with any of our services.

This Privacy Policy applies to all users of the bet20 Platform, including registered players based in the Philippines and any other jurisdiction where the Platform is accessible. It should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

By registering a bet20 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

2 Data Controller

For the purposes of applicable data protection legislation, bet20 acts as the data controller in respect of the personal data collected through the Platform. As data controller, bet20 determines the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, please refer to Section 15 (Contact Us) of this Policy.

Where bet20 engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as data processors and are contractually bound to process your data only in accordance with bet20's instructions and applicable law.

3 Personal Data We Collect

bet20 collects the following categories of personal data from players:

bet20 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, where a player discloses a gambling-related health concern in the context of a responsible gaming request).

4 How We Collect Your Data

bet20 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 10 for more detail on cookies.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors, and, where applicable, publicly available sources or regulatory databases.

5 How We Use Your Personal Data

bet20 uses the personal data we collect for the following purposes:

• Account management: To register and maintain your bet20 player account, verify your identity and age, and manage your account settings and preferences.
• Service delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (PHP), and deliver the core features of the bet20 Platform.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, counter-terrorism financing (CTF) requirements, and any other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Responsible gaming: To monitor gaming behaviour, identify players who may be at risk, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonuses, and news about bet20 — but only where you have given your explicit consent to receive such communications.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the bet20 Platform.

6 Legal Basis for Processing

bet20 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your bet20 account and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML/CTF regulations, gaming regulations, and tax obligations.
• Legitimate interests: Processing carried out for bet20's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Sharing Your Personal Data

bet20 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

7.1 Service Providers

bet20 engages trusted third-party service providers to assist in operating the Platform. These include payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank integration partners), identity verification providers, cloud hosting providers, customer support platform providers, and analytics services. All service providers are contractually required to process your data only on bet20's instructions and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

bet20 may disclose personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by law, court order, or regulatory direction. This includes disclosures required under AML/CTF legislation and gaming regulations.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bet20's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 With Your Consent

bet20 may share your data with other third parties where you have given your explicit consent for us to do so.

8 Data Retention

bet20 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, bet20 applies the following retention periods:

• Active account data: Retained for the duration of your account and for a period of five (5) years following account closure, in line with AML record-keeping obligations under Philippine law.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Retained for five (5) years following account closure or the end of the business relationship.
• Support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of that consent.

Where personal data is no longer required, bet20 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9 Data Security

bet20 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bet20 Platform
• Industry-standard password hashing (your password is never stored in plain text)
• Restricted access controls — only authorised personnel with a legitimate need can access player data
• Regular security assessments and vulnerability testing of the Platform
• Secure, access-controlled server infrastructure for data storage
• Staff training on data protection and information security obligations

While bet20 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bet20 will notify you and the relevant authorities in accordance with applicable law.

10 Cookies and Tracking Technologies

bet20 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device, keep you logged in, and remember your preferences.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that help protect against fraud. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your preferred language or display settings, to provide a more personalised experience.
• Analytics cookies: Used to collect anonymised information about how players use the Platform, such as which pages are visited most frequently. This helps bet20 improve the Platform over time.
• Marketing cookies: Used to deliver relevant promotional content to you based on your interests and activity on the Platform, where you have consented to receive marketing communications.

10.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bet20 Platform — for example, you may not be able to stay logged in if session cookies are disabled. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, Filipino players have the following rights in relation to their personal data held by bet20:

• Right to be informed: The right to be told how your personal data is being collected and processed — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data bet20 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to bet20's legal obligations to retain certain records.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the bet20 Data Protection Officer using the contact details in Section 15. bet20 will respond to verified requests within thirty (30) days. We may need to verify your identity before processing your request.

12 Minors and Age Restriction

The bet20 Platform is strictly for individuals aged 21 years and above. bet20 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered a bet20 account or provided personal data to bet20, please contact our support team immediately so that we can investigate and take appropriate action.

13 International Data Transfers

In some cases, personal data collected by bet20 may be transferred to, stored in, or processed in countries outside the Philippines — for example, where bet20 uses cloud infrastructure or service providers located in other jurisdictions. Where such transfers occur, bet20 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law, including through contractual data protection clauses with the relevant service providers.

14 Changes to This Privacy Policy

bet20 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. The date of the most recent revision is displayed at the top of this page. Where changes are material, bet20 will notify registered players by email or through an on-Platform notification prior to the changes taking effect.

Your continued use of the bet20 Platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the Platform and may request account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet20 handles your personal data, please contact our Data Protection Officer. Our support team is available 24/7 via live chat on the Platform. You may also reach us by email — our address is [email protected] (plain text only; this is not a clickable link).

For questions about your account, responsible gaming tools, or our Terms & Conditions, please visit the relevant pages linked below:

• Terms & Conditions
• Responsible Gaming
• Frequently Asked Questions